Frequently Asked Questions

Do I need an appointment for an eye exam? 

Although we recommend scheduling an appointment, it is not required! Walk-ins are welcome. Our optometrist is available everyday Williams Eye Works is open, Tuesday through Saturday.

Can I get a DMV eye test for my driver’s license renewal at Williams Eye Works? 

Yes! No appointment necessary, just stop by at your best convenience.

I’m interested in contact lenses, what now? 

For first time contact lenses wearers, you need a contact lens evaluation with the optometrist. During the evaluation, the optometrist will fit you with the proper contact lens for your eyes. After the fitting, you will be trained by our expert staff on how to use and take care of your new contact lenses. You are then sent home with a pair of trial lenses to ensure prolonged comfort when wearing the lens. Once your prolonged comfort is confirmed, we order your customized contact lenses.

What is the difference between a “regular” eye exam and an evaluation for contact lenses?

During a “regular” eye exam, our optometrist will assess your ocular health and determine your refractive condition, ultimately prescribing any necessary eyeglass prescription. During a contact lens evaluation, our optometrist modifies your eyeglass prescription and then fits you with a contact lens selected for your eyes. For both patient comfort and ocular health, the optometrist must evaluate the contact lens on that patient’s eye to ensure the correct fit, clear vision, and healthy eyes.

Why do I need a contact lens evaluation every year?

Contact lenses are medical devices that touch the surface of your eye. It is imperative to annually evaluate the fit of the contact lens and ensure there is no negative impact on the eye from contact lens misuse. Misuse of contact lenses can be vision threatening, therefore the annual evaluation is important to ensure your ocular health.

What is the return policy?

Your eyewear is custom made, so all products accepted for return are subject to a 20% restocking fee. Ready made products may be returned in unused condition for a full refund. Any item presented for return must be made within 30 days from date of delivery.

My glasses are crooked. Can I come in for an adjustment?

YES! Anytime your Williams Eye Works glasses feel crooked or like they aren’t fitting quite right, you can stop by for a complimentary adjustment – free of charge and no limit on number of adjustments.

Does Williams Eye Works take my insurance?

Williams Eye Works accepts a large number of insurance plans. To inquire if we accept your specific insurance plan, contact us or give us a call at 718-273-5000.

Does Williams Eye Works have a parking lot?

Williams Eye Works does not have a parking lot. However, there are muni-meter parking spots on Victory Blvd. nearby and ample street parking on Westcott Blvd.

Didn’t find your question here? Contact us at Williams Eye Works.